zetban's Privacy Policy

1 What Information We Collect

zetban collects various types of information to provide its services. This information is divided into two main categories: information you provide directly and information collected automatically.

1.1 Information You Provide Directly

We collect the following information for account registration, identity verification, and financial transactions:

• Full name, date of birth, and national ID number
• Email address and mobile number
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• Images of government-issued documents for identity verification (national ID card, passport)
• Communication details sent via live chat or email

1.2 Information Collected Automatically

The following information is recorded automatically while you use zetban:

• IP address and device type
• Browser type and language settings
• Time spent on the site and pages visited
• Gaming history and betting activity
• Login and logout times and dates
• Transaction history and financial activity

2 Purpose of Information Use

zetban uses collected information only for the following legitimate purposes. We never sell your information to third parties.

2.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses and promotional offers
• Providing personalized services to improve the gaming experience

2.2 Legal and Security Obligations

• Age verification — the platform is for users aged 21 and above only
• Preventing fraud, money laundering, and other illegal activity
• Maintaining records in accordance with regulatory authority guidelines
• Assisting in dispute resolution and establishing legal claims

2.3 Communication and Support

• Sending transaction-related notifications
• Providing 24/7 live chat and email support
• Informing you about important policy changes
• Sending promotional information subject to your consent

2.4 Platform Development and Analysis

• Monitoring and improving site performance
• Analyzing data to improve the user experience
• Implementing responsible gaming tools

3 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the zetban website. Cookies are small data files stored on your device that help improve your browsing experience.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help analyze site traffic and user behavior.
• Security Cookies: Used to detect and prevent fraudulent activity.

3.2 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some features of the site to not work properly.

4 Sharing Information with Third Parties

zetban never sells or rents your personal information. However, in certain circumstances it may be necessary to share information with trusted third parties.

4.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. This information sharing is limited solely to processing transactions.

4.2 Technology and Service Providers

Our gaming software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe), hosting providers, and analytics tool operators may access limited amounts of technical data. All these partners are bound by strict confidentiality agreements.

4.3 Legal Obligations

We may be required to share information with relevant authorities pursuant to court orders, requests from regulatory bodies, or other legal requirements.

5 Data Storage and Security

5.1 Security Measures

zetban follows industry-standard security measures to keep your personal information secure:

• SSL/TLS encryption used for all data transfers
• AES-256 encryption for stored sensitive information
• Two-Factor Authentication available
• Regular security audits and vulnerability testing
• Data access is strictly controlled — only authorized staff can view information on a need-to-know basis
• Firewalls and intrusion detection systems are active

5.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Financial records may be kept for a specified period even after an account is closed.

5.3 Response to a Data Breach

If a data security breach occurs for any reason and it affects your information, we will notify you as quickly as possible and take the necessary steps.

6 Your Rights

As a zetban user, you have several important rights over your own information.

6.1 Right to Access and Review Information

You can request from us at any time to know what information we hold about you. We will provide this information within a reasonable time.

6.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you can request a correction through our support team.

6.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period for legal or regulatory reasons.

6.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or notifications at any time. Contact our support team to do so. Please note that important transaction-related notifications will always be sent.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or email. We will process your request after verifying your identity.

7 Protection of Minors

zetban is a platform intended entirely for adults. This platform is for users aged 21 and above only. We do not intentionally collect any information from minors.

If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information. Age verification is mandatory at the time of registration.

If you become aware that a minor is illegally using zetban, please notify our support team immediately.

8 About External Links

The zetban website may contain links to external or third-party websites. These external sites have their own privacy policies, for which zetban is not responsible.

We advise you to carefully read the privacy policy of any external site before visiting it.

9 Policy Changes

zetban may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the site.

After each change, the updated date will be noted at the top of the page. Continued use of zetban after any changes will be considered as your agreement to the new policy.

For major changes to the policy, particularly those that significantly affect your rights, we will seek your explicit consent.

10 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact our dedicated support team. We are available in Bengali 24/7.

• Email: [email protected]
• Live Chat: Chat with us directly from any page on the site — available 24/7

We will process any privacy-related request you have as quickly as possible.